Customer Service

Delivery
Kindly ensure that all fields are completed before check out. We keep our shipping fees to a minimum so that you get more bang for your buck! If you spend above a certain amount, you will qualify for free delivery.

All orders will be shipped out within 3-5 working days and an email with your Tracking Reference Number on your SmartPac. All parcels can be tracked via Singpost. Currently, we only deliver within Singapore.
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Refunds
Sorry, we do not accept returns/refund. For defective items, please email us on our contact page within 7 calendar days of receiving your order with the following information: (a) Your order number (b) The name/ product code of the defected item (c) Photograph of the defect. We will be in touch on the next steps to take and advise on the availability of a replacement. If a replacement is no longer available, an online gift voucher will be provided instead. Items returned must be unworn, unwashed, unaltered, with their tags intact and in their original box/packaging.
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Terms of Service
Ebi & Natto reserves the right to amend any policy or terms and conditions at any time without prior notification. By purchasing from our website, you have agreed to the above terms and conditions listed.
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Privacy Policy

The Site may include interactive areas in which you or other registered users may create, post, send or store messages, materials, data, information, text, photos, graphics, applications, tags, code, links or other items or materials on the Sites ("User Content"). By using the Site, you agree not to post, upload, transmit, distribute, store, create or otherwise publish through the Site.